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Privacy Policy

THREDEX Apartment Management System owned and operated by ISAM TRADE LINKS FZC, SHARJAH-UAE

At THREDEX, we are committed to protecting the privacy and security of the personal information of property owners, residents, tenants, management committees, facility managers, staff, and other users who access and use our platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your information.

1. Introduction

Welcome to THREDEX Apartment Management System ("THREDEX", "we", "our", or "us"), a comprehensive Property and Apartment Management Platform owned and operated by ISAM TRADE LINKS FZC. We are committed to protecting the privacy and security of the personal information of property owners, residents, tenants, management committees, facility managers, staff, and other users who access and use our platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your information. By accessing or using THREDEX, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Mobile number
  • Residential address
  • Apartment/Villa/Unit details
  • Emergency contact information
  • National ID, Passport, Emirates ID, Aadhaar, or other identification details (where required)
  • Profile photographs
  • Vehicle information
  • User login credentials

B. Property and Community Information

  • Ownership details
  • Tenant information
  • Lease and rental details
  • Maintenance requests
  • Visitor records
  • Amenity booking records
  • Parking allocation details
  • Community notices and communications

C. Financial Information

  • Maintenance fee records
  • Service charges
  • Utility billing information
  • Payment transaction details
  • Invoices and receipts

Note: THREDEX does not store complete credit/debit card information. Payments are processed through authorized third-party payment providers.

D. Technical Information

When users access THREDEX, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Access logs
  • Usage statistics
  • Cookies and similar technologies

3. How We Use Your Information

We use collected information to:

  • Provide apartment and property management services
  • Manage user accounts
  • Process maintenance requests
  • Facilitate visitor management
  • Manage facility bookings
  • Process payments and billing
  • Generate reports and analytics
  • Send notifications and alerts
  • Improve system functionality
  • Ensure security and fraud prevention
  • Comply with legal obligations

4. Communication and Notifications

THREDEX may send:

  • Maintenance updates
  • Community announcements
  • Payment reminders
  • Visitor notifications
  • Facility booking confirmations
  • Security alerts
  • System updates

Notifications may be delivered through: Email, SMS, Mobile application notifications, and WhatsApp (where applicable).

5. Information Sharing and Disclosure

We do not sell personal information. We may share information with:

  • Property Management Authorities: Apartment associations, building management committees, property owners, and facility management companies.
  • Service Providers: Cloud hosting providers, payment gateway providers, SMS and email service providers, and technical support providers.
  • Legal Authorities: We may disclose information when required by law, court orders, government requests, or regulatory compliance requirements.

6. Data Security

ISAM TRADE LINKS FZC implements industry-standard security measures including:

  • Encrypted communications (SSL/TLS)
  • Secure cloud infrastructure
  • Role-based access controls
  • Multi-level authentication
  • Database security monitoring
  • Regular system updates
  • Backup and disaster recovery procedures

While we take reasonable precautions, no method of transmission or storage is completely secure.

7. Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Meet legal requirements
  • Resolve disputes
  • Maintain business records
  • Enforce contractual obligations

When data is no longer required, it will be securely deleted or anonymized.

8. User Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Update account details
  • Request deletion of personal information
  • Withdraw consent where applicable
  • Request data portability
  • Object to certain processing activities

9. Cookies and Tracking Technologies

THREDEX uses cookies and similar technologies to:

  • Maintain user sessions
  • Improve user experience
  • Analyze platform usage
  • Enhance security
  • Remember user preferences

Users may manage cookie settings through their browser preferences.

10. Third-Party Services

THREDEX may integrate with third-party services such as payment gateways, SMS providers, email providers, visitor verification services, and cloud hosting providers. These third parties maintain their own privacy policies and security practices.

11. Children's Privacy

THREDEX is not intended for use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information directly from minors.

12. International Data Transfers

Information may be processed and stored in servers located in different countries depending on infrastructure requirements. By using THREDEX, users consent to such transfers in accordance with applicable data protection laws.

13. Compliance with Applicable Laws

ISAM TRADE LINKS FZC aims to comply with applicable privacy and data protection regulations, including:

  • Personal Data Protection Law (PDPL) – Respective countries
  • Information Technology Act (Respective Countries), where applicable
  • General Data Protection Regulation (GDPR), where applicable
  • Other relevant regional privacy regulations

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted within the THREDEX platform and on our website. Continued use of the platform constitutes acceptance of the revised policy.

15. Contact Information & Consent

For privacy-related questions, requests, or concerns, please contact:

ISAM TRADE LINKS FZC
Owner of THREDEX Apartment Management System

  • Email: info@isamglobal.com
  • Phone: XXXXXXX
  • Website: www.isamglobal.com
  • Address: SRTIP, SHARJAH - UAE

Consent: By registering for, accessing, or using THREDEX Apartment Management System, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection, processing, and use of your information as described herein.

Last updated: June 2026. This policy is subject to change. Please review periodically.